Frequently Asked Questions

Contact & Help

From our ingredients to our history, we love to answer your questions about MALTESERS.


  1. Q:

    I have a question or a complaint about my Maltesers, who do I contact?


    Please reach out to customer care for further assistance.

  2. Q:

    How are Maltesers made?


    Although this is one of our best-kept secrets, we can tell you, dough is formed into little balls and then baked. These honeycomb centres are then double-coated in chocolate and polished into the delicious treat we all love so much.

  3. Q:

    I’m having trouble finding my favourite Maltesers products. Help!


    All of our current available products can be found by searching on our Where To Buy page.

  4. Q:

    Is your packaging recyclable?


    The sustainability of our packaging is a nonstop focus, and we've set ourselves a target to reach 100% recyclability of our packaging by 2025. It's a big challenge, and so we're working with a variety of partners and organisations to help move things forward.