Contact & Help
From our ingredients to our history, we love to answer your questions about MALTESERS.
FAQs
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I have a question or a complaint about my Maltesers, who do I contact?
Please reach out to customer care for further assistance.
How are Maltesers made?
Although this is one of our best-kept secrets, we can tell you, dough is formed into little balls and then baked. These honeycomb centres are then double-coated in chocolate and polished into the delicious treat we all love so much.
I’m having trouble finding my favourite Maltesers products. Help!
All of our current available products can be found by searching on our Where To Buy page.
Is your packaging recyclable?
The sustainability of our packaging is a nonstop focus, and we've set ourselves a target to reach 100% recyclability of our packaging by 2025. It's a big challenge, and so we're working with a variety of partners and organisations to help move things forward.
Is your chocolate sustainable?
Since the launch of our Cocoa for Generations strategy in 2018, Mars Wrigley has accelerated its journey toward creating a modern, inclusive and sustainable cocoa supply chain.
Our goals are centered on protecting children, preserving forests, and improving farmer income. For more information and progress, we invite you to visit our sustainability page(open in new tab).
Where can I find the ingredient information for Maltesers products?
You can find more information on our product pages here. Any ingredient added as part of the recipe, whether it is a source of allergen or not, will appear in the ingredient declaration or listing on the packaging. This ingredients declaration provides the latest and most accurate information.
Do your products contain allergens?
We take consumer safety seriously and understand that people with food allergies have to be very careful about what they eat. We put allergen information on our packs in line with regulations and highlight the allergens in bold text to help people easily identify ingredients or potential allergen cross-contamination risks.
We know that if you have an acute allergy, you might want more details than the allergen labelling we legally provide. It's possible that over time, small changes can be made to our ingredients or processes that wouldn't change the information we display on the pack by law but which could alter any more specific guidance we give. We recognize the potentially serious consequences of someone eating a food that they are allergic to and can therefore only stand by the information displayed on the back of pack.
Are your products suitable for Vegetarians?
Yes, our range of products is suitable for vegetarians. We recommend always checking for our “suitable for vegetarians stamp” located on the packaging.